Privacy Policy

Welcome to Manufex.

Manufex ("us", "we", or "our") operates https://manufex.io and the Manufex platform, including the customer, supplier and concierge workspaces reached from it (together, the "Service").

This Privacy Policy governs your visit to https://manufex.io and your use of the Manufex platform, and explains how we collect, safeguard and disclose information that results from your use of our Service.

We use your data to provide and improve the Service: to keep a single, sourced record of every order, to route quotes and changes across your suppliers, and to give your program manager what they need to keep the order moving. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined here, the terms used in this Privacy Policy have the same meanings as in our Terms of Service.

Our Terms of Service ("Terms") govern all use of our Service and, together with this Privacy Policy, constitute your agreement with us ("Agreement").

PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

ORDER DATA means the commercial and technical content of a purchase order and everything that changes it: purchase orders, quotes, drawings and CAD files, revisions, deviations, approvals, delivery dates, certificates of conformance, inspection results and the supplier and buyer correspondence attached to them. Order Data may contain Personal Data (for example, the name and email address of the engineer who approved a revision).

USAGE DATA is data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

COOKIES are small files stored on your device (computer or mobile device).

DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For account, billing, marketing and website data, we are the Data Controller of your data. For Order Data that a customer routes through the Service, the customer is the Data Controller and we act as a Data Processor on their instructions.

DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

DATA SUBJECT is any living individual who is the subject of Personal Data.

THE USER is the individual using our Service, whether as a buyer, a supplier or a member of a customer’s team. The User corresponds to the Data Subject, who is the subject of Personal Data.

We collect several different types of information for various purposes to provide and improve our Service to you.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

1. Email address
2. First name and last name
3. Phone number
4. Company, role and work location
5. Address, State, Province, ZIP/Postal code, City
6. Cookies and Usage Data
7. Communication data from integrations you connect to the Service, such as your email inbox, chat, file storage or ERP

We may use your Personal Data to provide you with our Service. We may use your Personal Data to contact you with newsletters, product updates, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing tech@manufex.io.

Order Data

When a customer CCs Manufex on an order, connects an inbox, or uploads files, we receive the Order Data needed to build and maintain the record for that order: purchase orders, drawings and CAD, quotes, revisions, deviations, approvals, promised dates, shipping and inspection documents, and the messages exchanged with suppliers about them. We process Order Data only to operate the Service for that customer, and we do not use it to train models made available to other customers.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used, such as beacons, tags and scripts, to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

1. Session Cookies: We use Session Cookies to operate our Service and keep you signed in.
2. Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
3. Security Cookies: We use Security Cookies for security purposes, including bot protection on our forms.

Supplier Data

When a supplier is onboarded to the Service, whether by a customer or directly, we may collect the information needed to route and fulfil work: company details, contact names and roles, capabilities, processes, certifications (for example AS9100D, ISO 9001, ITAR registration), locations, capacity and bank or invoicing details required for payment.

Manufex uses the collected data for various purposes:

1. to provide and maintain our Service, including the order record, quoting and supplier routing;
2. to notify you about changes to our Service, or to an order you are part of;
3. to allow you to participate in interactive features of our Service when you choose to do so;
4. to provide customer support and concierge program management;
5. to write changes back to your ERP or other connected systems where you have configured us to do so;
6. to gather analysis or valuable information so that we can improve our Service;
7. to monitor the usage of our Service;
8. to detect, prevent and address technical issues;
9. to fulfil any other purpose for which you provide it;
10. to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
11. to provide you with notices about your account and/or subscription, including expiration and renewal notices, email instructions, etc.;
12. to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information;
13. in any other way we may describe when you provide the information;
14. for any other purpose with your consent.

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Order Data is retained for as long as the customer’s account is active, so the record of an order stays auditable for as long as the order might be questioned. On termination, a customer may export their Order Data and request its deletion, subject to legal retention requirements.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Your information, including Personal Data and Order Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Manufex operates from Bangalore and San Francisco and hosts the Service with cloud providers in the United States and India. If you are located outside those countries and choose to provide information to us, please note that we transfer the data, including Personal Data, there and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Manufex will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place, including the security of your data and other personal information.

We may disclose personal information that we collect, or you provide:

1. Between buyers and suppliers. The Service exists to move an order between a customer and its suppliers, so the contact details, drawings, revisions and messages tied to an order are shared with the other parties to that order as necessary to fulfil it.
2. Disclosure for Law Enforcement. Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
3. Business Transaction. If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.
4. Other cases. We may disclose your information also:

1. to our subsidiaries and affiliates;
2. to contractors, service providers, and other third parties we use to support our business;
3. to fulfil the purpose for which you provide it;
4. for any other purpose disclosed by us when you provide the information;
5. with your consent in any other cases;
6. if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Manufex, our customers, or others.

Export-controlled Order Data (for example, ITAR technical data) is disclosed only to persons the customer has authorised for that order, and only within the storage regions the customer has agreed to.

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data and Order Data, including encryption in transit and at rest, role-based access controls and audit logging, we cannot guarantee its absolute security.

Audit reports and further security documentation are available under NDA on request at tech@manufex.io.

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR. See more at https://eur-lex.europa.eu/eli/reg/2016/679/oj

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at tech@manufex.io.

In certain circumstances, you have the following data protection rights:

1. the right to access, update or to delete the information we have on you;
2. the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;
3. the right to object. You have the right to object to our processing of your Personal Data;
4. the right of restriction. You have the right to request that we restrict the processing of your personal information;
5. the right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;
6. the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests. Please note that we may not be able to provide the Service without some necessary data.

Where we process Order Data as a processor on behalf of a customer, we will refer your request to that customer and assist them in responding to it.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. See more at: https://consumercal.org/about-cfc/cfc-education-foundation/california-online-privacy-protection-act-caloppa-3/

According to CalOPPA we agree to the following:

1. users can visit our site anonymously;
2. our Privacy Policy link includes the word "Privacy", and can easily be found in the footer of the home page of our website;
3. users will be notified of any privacy policy changes on our Privacy Policy page;
4. users are able to change their personal information by emailing us at tech@manufex.io.

Our Policy on "Do Not Track" Signals:

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

The categories of Service Providers we currently use include cloud hosting and storage (Google Cloud, Vercel, Cloudflare), authentication (Firebase Authentication), transactional email delivery, demo scheduling (Calendly), payment processing (Stripe) and error and usage monitoring.

Connected accounts and integrations

Where you connect an email inbox, chat tool, file store or ERP to the Service (for example Gmail, Outlook, Slack, Microsoft Teams, Google Drive, SharePoint, SAP, Oracle, Microsoft Dynamics 365 or NetSuite), we access only the data needed to build and maintain the order record and to write approved changes back. You can disconnect an integration at any time from your workspace settings.

Manufex’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Our use of information received from Microsoft APIs adheres to the Microsoft APIs Terms of Use.

We may use third-party Service Providers to monitor and analyze use of our Service.

Vercel Analytics

Vercel Analytics is a privacy-focused web analytics service provided by Vercel Inc. It reports aggregate page views and web-vitals without using cookies or storing personally identifiable information. For more information on the privacy practices of Vercel, please visit https://vercel.com/legal/privacy-policy.

If we add further analytics providers, we will update this section before they go live.

We may use third-party tools to automate the development of our Service.

GitHub

GitHub is provided by GitHub, Inc.

GitHub is a development platform to host and review code, manage projects, and build software.

For more information on what data GitHub collects for what purpose and how the protection of the data is ensured, please visit the GitHub Privacy Statement: https://docs.github.com/en/site-policy/privacy-policies/github-privacy-statement.

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors, whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

Stripe

Their Privacy Policy can be viewed at: https://stripe.com/privacy

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Our Services are not intended for use by children under the age of 18 ("Child" or "Children").

We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective, and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, please contact us:

By email: tech@manufex.io